Frequently asked questions

With Bill Pay Rewards, customers can earn up to one point for every dollar on bill payments made through the platform. Users can also use Bill Pay Rewards points just like cash to pay future bills, redeem points for rewards with leading brands, or transfer points to use on flights, upgrades and more with participating partners.

You can register online quickly and easily in just minutes. You will need to provide your business information to register.

Start by setting up a payment method. This can be completed once logged into Bill Pay Rewards by going to your eWallet and selecting “Payment Methods”.

Alternatively, you will be prompted to enter a payment method before completing your first transaction.

Bill Pay Rewards accepts debit and credit card payment (Visa and Mastercard) and bank transfer. You can even pay other bills by using your Bill Pay Rewards points.

You can use points + Pay for most transactions. However, only one method of payment will be accepted in combination with points. For example, points + Visa payment is allowed, but points + Visa payment + another payment method is not allowed.

If your payment is finalised on the Bill Pay Rewards platform by 5:30pm AEST/AEDT on a business day:

- Payments made to other payees via bank account will settle in up to 3 business days
- Payments made to other payees via batch payment will settle in up to 3 business days
- Payments made to other payees via credit card will settle in up to 4 business days
- Payments made to BPAY payees via bank account will settle in up to 4 business days
- Payments made to BPAY payees via credit card will settle in up to 3 business days

Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation, and be aware of the impact of dishonours (especially on weekends or public holidays).

Please also be aware that any payment made after 5:30pm AEST/AEDT on a business day may incur an additional day of processing time.

To ensure the security of Bill Pay Rewards customers, all personal and financial information is transmitted using the HTTPS protocol over a Secure Sockets Layer (SSL), utilising state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. All your data is encrypted at-rest and in-transit, with least privilege access control and best practise security controls in place. We are also ISO 9001 (Quality Standard), ISO 27001 (Information Security Standard), and PCI DSS (Payment Card Industry Data Security Standard) certified.

We are also committed to ensuring that we meet all the requirements of the Australian Privacy Principles in the Privacy Act 1988. For information on our Privacy Policy, please refer to our Privacy Page located at the bottom of the Bill Pay Rewards site.

Bill Pay Rewards is compatible with all major browsers for desktop and mobile.

For faster access on your mobile device, log in and save Bill Pay Rewards as a shortcut.